TRAC Risk Management Software Earns NPS of 61, Beating SaaS Industry Benchmark by 50%

MADISON, S.D., May 30, 2025 —  SBS CyberSecurity, a leading provider of cybersecurity services and risk management solutions, today announced a Net Promoter Score (NPS) of 61 for its TRAC platform, based on customer feedback collected in April 2025 to reflect Q1 customer experience. This score places TRAC well above the SaaS industry average of 41 and reinforces its growing reputation for usability, performance, and customer trust.

TRAC is a modular governance, risk, and compliance (GRC) platform that simplifies complex assessments and delivers customized outputs aligned with regulatory requirements, industry standards, and organizational goals. The risk management platform recently introduced significant updates, including new modules designed to support both the NIST Cybersecurity Framework (CSF) and the Cyber Risk Institute (CRI) Profile — modernizing and replacing the legacy CAT approach. These enhancements have driven strong user engagement and increased satisfaction among security and risk professionals.

“We’re proud to see that TRAC resonates so strongly with our customers that they would recommend it to others,” said Toni Meyer, director of product at SBS. “This score reflects the trust our customers place in us — not just in the platform itself but in the incredible support and training our team delivers to help them succeed.”

NPS is a widely recognized metric of customer loyalty, calculated by asking users how likely they are to recommend a product. Scores range from -100 to 100, and any score above 50 is considered excellent — making TRAC’s 61 stand out in the risk management software space.

About SBS CyberSecurity
SBS CyberSecurity is focused on empowering your cybersecurity decisions. We provide robust risk management programs, IT audit services, and cybersecurity testing solutions, enabling you to protect your organization. For more information, visit sbscyber.com.