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Policies

Purpose

The purpose of this policy is to provide SBS Institute customers with important information and guidance concerning SBS Institute’s policies.

This policy is subject to change, and all students are encouraged to consult the SBS Institute should they have any questions that do not appear to be covered here or in the Frequently Asked Questions (FAQ) document

 

Certification Payment

 

A student purchasing a certification must submit payment before the course begins. The student may choose either of the following scenarios when requesting enrollment in a course.

  1. The student will pay online through the Learning Management System (LMS), via credit card.
  2. The student will request to be invoiced

 

Annual Membership Fee

 

Once the certification is obtained, the student must renew membership annually on the anniversary date; in order to maintain certified-status. The anniversary date will be defined as the last day of the month in which the student became certified.

The cost of the annual membership fee is $295 per year for the first certification obtained. Each additional certification will be an add-on of $100 per certification per year.

 

CPE Credits

 

Students must obtain four (4) Continuing Professional Education (CPE) credits annually; relating to information security, cybersecurity, or information technology to retain their professional certification. Valid CPE credits may include, but are not limited to: webinars, seminars, conferences, or additional certifications. CPE credits can be obtained through the banking association to whom the student’s financial institution belongs, SBS CyberSecurity, the Graduate School of Banking in Madison, WI, or any reputable education source. Students must submit materials to the SBS Institute via the “CPE Credits” submission section on the https://certification.sbscyber.com/ website to receive credit. If a student holds multiple certifications, they may use CPE credits for multiple certifications, as long as the education pertains to that certification.

Generally, one (1) hour of learning = one (1) CPE credit.

 

CPE Credit Submissions

 

It is the responsibility of the student to review their CPE credit records for accuracy, including missing entries or duplicate entries. It is also the responsibility of the student to submit all necessary paperwork (supporting evidence) regarding CPE credits in order to have it recorded. SBS Institute reserves the right to audit CPE credits for all students. If necessary, students will receive an email asking the student to provide necessary documentation to validate credits.

 

Renewal Process

 

The renewal process will be addressed as follows:

  • 90 days prior to the anniversary date, an invoice will be sent to the student informing them of upcoming due date.
  • 60 days prior to the anniversary date, if the SBS Institute has not received payment, a statement will be sent to the student informing them of the upcoming due date.
  • 30 days prior to the anniversary date, if the SBS Institute has not received payment, a statement will be sent to the student informing them of the upcoming due date.
  • On the anniversary date, if the SBS Institute has not received payment and has not been contacted by student to discuss arrangements, a letter of cancellation will be sent notifying the student that the cancellation process has begun.
  • 14 days after the anniversary date, if the SBS Institute has not received payment or been able to establish arrangements with student for payment, the certification will be cancelled. All mediums containing the certification credentials for the student must cease use immediately.
  • To re-enable a student’s certification once it has been cancelled, the student will need to retake the exam as well as pay an outstanding membership fee.
  • If the student has extenuating circumstances that lead to the cancellation of the certification, they may appeal the cancellation.

Go to Appeal for Cancelled Certification.

 

Appeal Process For CPE Credits

 

In the event of a CPE credit being denied to be counted toward the four (4) CPE credit requirement, the student may appeal the decision. Students must submit the appeal in writing to the SBS Institute within three months (90 days) from the date of denial. Students must provide the reason for appeal in writing of no more than one (1) page in length, along with any relevant documentation to be considered. The appeal will be reviewed and decided on within one month (30 days) of being received. The decision rendered by the SBS Institute will be considered final.

 

Course Extension - Online

 

The student will have 10 weeks from the start date of their course to complete the designated certification. If they fail to complete the course within the ten week period, a $295 fee will be charged to either change the start date of the course to a future session or allow an additional 30 days to complete the course. There is no limit on the number of extensions that can be purchased.

 

Course Extension - Onsite

 

The student will have 30 days from the last day of the onsite certification program to complete the designated certification. If they fail to complete the course within the thirty day period, a $295 fee will be charged to either change the start date of the course to a future session or allow an additional 30 days to complete the course. There is no limit on the number of extensions that can be purchased.

 

Refund, Cancellation And Transfer Policy For Online Classes

 

Any cancellation before the start of the course will receive a refund minus a ten percent (10%) administrative fee. No refund will be given after the start of any course unless otherwise approved by the SBS Institute.

Cancellation requests can be sent to: sbsinstitute@sbscyber.com.

It is the responsibility of the student to ensure that any and all information regarding a refund or cancellation of a course is brought to the SBS Institute.

Before a course begins, students may request to be unenrolled from the course or transfer the course to another person at no additional fee. After the course begins, the enrollment may be transferred for a fee. The enrollment cannot be transferred if more than 15% of the course is completed.

The transfer of a certification, from one student to another, must be to the same certification.

If at any time a student wishes to transfer from one method of the course to another, such as online to onsite, an administrative fee will be charged at the discretion of the SBS Institute.

For inquiries regarding transfers please contact the SBS Institute at 605-269-0909 or sbsinstitute@sbscyber.com.

 

Refund, Cancellation And Transfer Policy For Onsite Courses

 

The SBS Institute will adhere to the cancellation policy of the hosting association partner for cancellation from events. If the association does not have a standard cancellation period, the SBS Institute will enforce a strict seven day cancellation notice before the event takes place. SBS reserves the right to cancel or change a class at any time, including but not limited to, lack of participation, classroom, equipment or trainer availability. All courses require a minimum of 5 attendees. Notification will be provided within seven days of the class, whenever possible. Registrants will be issued a course voucher for the next available course in the event of a course cancellation. SBS is not liable for any direct, or indirect, consequential or special damages that may be incurred due to a cancellation of a scheduled class, including, but not limited to, cancellation penalties for transportation or accommodations. The customer or student's sole remedy shall be a voucher for future training unless approved by SBS.

Cancellation requests can be sent to: sbsinstitute@sbscyber.com.

It is the responsibility of the student to ensure that any and all information regarding a refund or cancellation of a course is brought to the SBS Institute.

Before a course begins, students may request to transfer the course to another person at no additional fee.

The transfer of a certification, from one student to another, must be to the same certification.

If at any time a student wishes to transfer from onsite to online, an administrative fee will be charged at the discretion of the SBS Institute.

For inquiries regarding transfers please contact the SBS Institute at 605-269-0909 or sbsinstitute@sbscyber.com.

 

Document Retention & Claim Policy

 

All documents submitted by a student will be retained by the SBS Institute for a period of one month (30 days) after the conclusion of the course. All grades are due within two weeks (14 days) of the end of the course. Claims, questions, or disputes about grading, regarding any course will need to be submitted within two weeks (14 days) of the completion of the course. All claims after two weeks (14 days) can be denied. Claims must include the course name, instructor, assignment name, and a detailed description of the inquiry. The detailed description must be limited to two (2) pages in length.

Claims can be submitted to sbsinstitute@sbscyber.com.

 

Appeal For Cancelled Certification

 

In the event that a student’s certification is cancelled, the student may appeal the cancellation.

The student must submit, in writing, a document depicting the circumstances which lead to the inability to fulfill their obligations. The appeal must be less than two (2) pages in length and submitted with relevant documentation supporting the claim of the student. Once received, the SBS Institute will review and render a decision on the claim within one month (30 days).

If the claim is denied, the decision will be considered final, and the student must retake the exam, as well as fulfill financial obligations to become recertified.

If the SBS Institute requires more information in order to render a decision, they will request such information within one month (30 days) from the date of receiving the appeal. Upon receiving the secondary information requested, SBS Institute will render a decision within one week (7 days). This decision will be considered final.

If the appeal is accepted, the student will have one week (7 days) to fulfill or arrange fulfillment of all obligations. In the event that the obligations are fulfilled, the certification will be valid. In the event that the obligations are not fulfilled or arrangements have not been made to fulfill obligations, the acceptance will be considered null, and the certification will be canceled.

 

All policies are subject to change at the discretion of the SBS Institute

 

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